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Frequently asked questions
General
General
General
General
General
General
Yes, drone flying is allowed, but we have strict guidelines to ensure everyone’s comfort and privacy. You may operate your drone only within a 10-meter radius of your own Lodge, avoiding other Lodges and keeping the drone at a reasonable height. Drone usage is restricted to the hours of 10 AM to 8 PM.
Maintaining the privacy and peace of other guests is extremely important. Please make sure your drone does not disturb anyone or create the impression that others are being recorded. Nobody wants to be woken up by a drone or feel uncomfortable. We kindly ask all guests to respect these rules to ensure a pleasant experience for everyone.
Sauna Information
The sauna is completely private and available for you to use at any time during your stay.
To activate it, press the control button inside the sauna. It will run for one hour and then automatically turn off.
The sauna takes about 20 minutes to heat up
If you would like the sauna to be preheated before use, please send us a WhatsApp message or contact us through the chat box on our website, and we will gladly prepare it for you.
Our kitchens are fully equipped with:
• Two stovetops
• A fridge with a small freezer
• A toaster
• A Nespresso coffee machine
• A kettle
• An air fryer
We also provide basic essentials such as salt, pepper, sugar, a tea assortment, and coffee. Additionally, the kitchen is stocked with pans, pots, dishes, cutlery, and glasses for champagne and wine, ensuring you have everything you need for your stay.
Tiny Lodge Terms & Conditions
1. Booking Confirmation
Guests will receive a confirmation receipt shortly after booking. If you do not receive it, it is your responsibility to contact us to correct any errors.
2. Check-In & Check-Out
• Check-in: Self check-in available any time after 16:00.
• Access: Your door PIN code will be sent via email one day before arrival.
• Check-out: 11:00 on the day of departure.
Please note that Tiny Lodge is not a hotel and operates as a non-serviced accommodation with no reception.
3. Cancellation Policy
• More than 30 days before check-in: Free cancellation (minus a €35 processing fee).
• 29 to 15 days before check-in: 25% of the total booking price is non-refundable.
• 14 to 10 days before check-in: 50% of the total booking price is non-refundable.
• Less than 10 days before check-in: 100% of the total booking price is non-refundable.
• No-shows: No refunds for cancellations due to flight issues, car breakdowns, illness, closed roads, weather conditions, accidents, or schedule conflicts.
• Early departures: No refunds for early check-outs for any reason.
• Date changes: Changes within 30 days of check-in follow the same fee structure as cancellations (25%-100%). Date changes can be made up to 2 years in advance, but prices may vary.
• Refund processing: Refunds are issued via the original payment method and take 7-10 business days to process. Currency exchange differences may apply.
Force Majeure & Provider Cancellations
Tiny Lodge reserves the right to cancel reservations due to force majeure events (e.g., weather, strikes, natural disasters). In such cases, a refund will be issued. If services are limited due to technical issues, a partial refund may be provided.
4. Drone Use Policy
To respect guest privacy, drone use is strictly limited to:
• Operating hours: 10:00 - 20:00.
• Flight radius: 15 meters from your lodge.
• Restrictions: No flying near other lodges or at high altitudes.
5. Airline Cancellations
Tiny Lodge is not responsible for losses related to airline cancellations. Guests are encouraged to purchase travel insurance.
6. Safety & Liability
Tiny Lodge is not liable for any loss, damage, injury, or accidents resulting from force majeure events. Guests are responsible for their own safety and well-being.
Recommendations for safety:
• Shower without a swimsuit before entering the hot tub.
• stay hydrated.
• No lifeguards on-site—guests are fully responsible for their own safety.
• Tiny Lodge is not responsible for lost or stolen items.
7. Occupancy & Child Policy
• Maximum occupancy: 2 adults per lodge.
• Children under 18 must be accompanied by an adult at all times.
8. Smoking Policy
• Smoking is strictly prohibited inside and on terraces.
• A €200 cleaning fee will be charged for violations.
9. Cleaning Policy
• Standard cleaning is included in the rate.
• Excessive mess may result in an €90 extra cleaning fee.
10. Photography & Media
• Photos, videos, or social media content taken at Tiny Lodge cannot be used for commercial purposes without written permission. Unauthorized use may result in legal action.
11. Natural Events & Road Closures
• Volcanic eruptions: No refunds will be issued due to flight disruptions or travel delays caused by eruptions.
• Winter storms: Road closures due to snow or storms are typically temporary. Refunds will not be provided for delays caused by weather conditions.
12. Lost & Forgotten Items
• Guests have 7 days to retrieve lost items before they are donated.
• Shipping lost items incurs a €50 service fee plus shipping costs.
• International shipments may take longer as they require travel to the capital.
13. Property Damage & Theft
• Guests are responsible for any damage to the property, including fire damage, broken items, or excessive stains.
• Stolen items (e.g., bathrobes, decor, electronics) will be charged to the credit card on file.
• Proof of damage/theft will be documented by staff, and a receipt will be provided.
14. Pricing & Payment Terms
• Rates are subject to change due to currency fluctuations, inflation, tax changes, and force majeure events.
• VAT and tax changes apply to all reservations, even those already confirmed or paid.
By booking with Tiny Lodge, guests agree to abide by these terms and conditions.
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